Good questions.
Answers about online orders, the shop and BrimHaus experiences.
The Hat Bar
What is a BrimHaus Patch Bar?
The BrimHaus Patch Bar is an interactive customization experience where you create something that's completely your own. Choose your blank hat, bag, tote or other available item, then select from our collection of embroidered patches and accessories. We'll help bring your design together and heat-press it on the spot, so you leave with a finished piece that's ready to wear.
How long does customization take?
Most custom hats can be completed in approximately 5–10 minutes once your design is finalized. Timing may vary depending on the complexity of your design and how busy the Hat Bar is during an event.
What products can I customize?
Our selection may include trucker hats, beanies, totes, makeup and toiletry bags, denim bags, jackets, slippers and select accessories. Available products, colors and styles may vary by event or collection.We also offer select pre-designed pieces for customers who would rather shop something already made.
Do I need an appointment for the Hat Bar?
No appointment is needed when visiting BrimHaus at a public market, festival, pop-up or other public event.Private experiences and corporate activations must be booked in advance.
Can I bring my own hat, bag or item to be customized?
Yes! You are welcome to bring your own hat, bag or other suitable item to select BrimHaus in-person customization experiences.A pressing fee applies to each customer-supplied item, and patches and other embellishments are priced separately.Because materials react differently to heat and pressure, BrimHaus will review customer-supplied items before customization and may decline an item if we do not believe it can be safely heat-pressed.Customer-supplied items are customized at the customer's discretion, and BrimHaus cannot guarantee how materials not supplied by us will respond to the heat-pressing process.
Private + corporate events
Do you offer private or group events?
Yes. BrimHaus can bring the customization experience to private parties, birthdays, bridal and bachelorette events, workshops, schools, community events and other group celebrations.Use the Private Events page to learn more and submit an inquiry.
Do you offer corporate events and brand activations?
Yes. BrimHaus offers customized experiences for corporate events, conferences, employee and client experiences, brand activations and other large-group events.Visit the Corporate Experiences page to learn more or submit a corporate inquiry.
Shop + orders
Can I buy from BrimHaus online?
Yes. Customers can shop available BrimHaus products online, including select ready-made pieces. Online customization options are also being developed through our Build Your Own experience.
Do you ship orders?
Yes. BrimHaus ships online orders. Processing and shipping timelines may vary depending on product availability and whether your item is customized.
Can I return, exchange or get a refund on a customized item?
Because BrimHaus pieces are customized specifically for you, all customized, personalized and made-to-order items are final sale. All sales are final — we do not accept returns, exchanges or refunds for these products.Before an in-person piece is finalized, we'll review the design with you so you can confirm the placement and details.For online and shipped custom orders, every piece goes through a BrimHaus quality check before it leaves us to make sure the order matches the approved design and is ready to go.If you receive an item that is damaged, defective, or different from what you ordered due to an error by BrimHaus, please contact us promptly with your order information and clear photographs. BrimHaus will review the issue and determine an appropriate resolution based on the circumstances.Normal variations in patch placement, color appearance, materials, and handmade/customized finishing are not necessarily defects.
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