Shipping + returns.
Shipping
BrimHaus ships online orders within the United States. Shipping rates are calculated at checkout based on the order and delivery destination.Once your order has shipped, you will receive tracking information using the email address provided with your order.Delivery estimates provided by the carrier begin after your order has been processed and shipped. Carrier delays are outside of BrimHaus's control.Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.
Processing times
Ready-made items
Ready-made, in-stock items are typically processed within 2–4 business days before shipping.
Customized & made-to-order items
Customized and made-to-order items are typically processed within 5–10 business days before shipping.
Processing time is separate from carrier transit/delivery time.During high-volume periods, special launches or holidays, processing may take slightly longer. If an order requires a significantly longer production time, BrimHaus will contact the customer using the information provided with the order.
Returns + exchanges
All sales are final
BrimHaus Brand does not accept voluntary refunds, returns or exchanges on ready-made, customized, personalized or made-to-order products.Please review product descriptions, sizes, colors, customization selections and order details carefully before purchasing.
Custom & personalized products
All customized and made-to-order items are final sale. Once customization or production begins, changes and cancellations cannot be guaranteed.Before an in-person customized piece is finalized, we'll review the design with you so you can confirm the placement and details.For online and shipped custom orders, each piece goes through a BrimHaus quality check before leaving us to make sure it matches the order and is ready to go.
Damaged, defective or incorrect orders
If you receive an incorrect item, an item damaged in transit, or a product with a verified defect, please contact brimhausbrand@gmail.com promptly with your order number, a description of the issue and clear photographs.BrimHaus will review the issue and arrange an appropriate resolution where warranted, including any remedy required by applicable law.Normal variations in patch placement, materials, color appearance and customized finishing are not necessarily defects.
Customer-supplied items
Customers may be permitted to provide their own hats, bags, garments or other items for customization at select BrimHaus experiences or by prior arrangement.BrimHaus will inspect customer-supplied items before customization and may decline any item that appears unsuitable or unsafe for heat pressing, application or the requested customization method.Customer-supplied materials can respond differently to heat, pressure, adhesives and other customization processes. Because BrimHaus did not manufacture or source the original item, BrimHaus cannot guarantee how a customer-supplied item will react during customization.BrimHaus is not responsible for ordinary material reactions, discoloration, warping, adhesive response or similar issues resulting from the inherent properties or condition of a customer-supplied item, except to the extent responsibility cannot legally be excluded.Where applicable, the customer is responsible for the cost of patches, embellishments and the applicable customization or pressing service.
Your rights
This policy does not limit any rights or remedies you may have under applicable consumer protection laws.
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